The new aquarium hobbyist has many challenges, but none is more annoying than the chore of adding water, every day, to make up for that lost to evaporation (a.k.a. topping off/up). This alone usually makes the automatic top-off (ATO) device the first piece of automation equipment purchased.
The ironic flip side of this decision is that a faulty ATO device is one of the leading reasons for catastrophic aquarium failure, or even worse, flooding of the house or business.
Not all ATO devices are created equal. Sadly, many ATO on the market are made with cheap components, have very little protection against these catastrophes, and are just a nightmare to assemble and install correctly.
An ATO does not have to be both a blessing and a curse!
Neptune designed their ATK – Automatic Top-Off Kit to not only be super-simple to install and use, but it is unique in the market as an ATO device with three layers of redundant monitoring and water-level control. The ATK does the work for you, while at the same time protecting your tank and your home.
Shipping
How is my order shipped and what does it cost?
Orders are shipped either by Courier [currently FedEX Ground] or Postal Service --- the choice is yours!
For delivery by Courier, you pay the actual charges based on a 1 kG package [2.2 lbs] shipped via ground service, plus a nominal $1.00 service charge to cover the cost of insurance and packing materials. We pay any additional charges.
For Postal Service (your best value), shipping on orders under $100.00 is $13.95 to most locations in Canada, exceptions noted below. For orders between $100.00 and $150.00 the rate is $9.95, for orders between $150.00 and $200.00 the rate is just $4.95 and for orders over $200.00 shipping is FREE. The more you order the more you save! The delivery standard for this service is between 1 to 7 business days between all major centers.
NOTE: Additional Shipping Charges apply to orders shipped to the NWT, YK, NU and some rural or remote locations in Canada as well as on over sized or heavy items indicated by the - Additional Shipping symbol.
The flat rate shipping cost used as well as our contribution towards that cost, is usually sufficient to cover the cost of shipping however if you are located in a remote or air stage area, additional shippings charges may apply. In those circumstances we'll contact you regarding any addtional cost so you can decide whether to proceed with your order or not. Otherwise we'll just get the order in its way to you.
When will my order be shipped?
On weekdays, in-stock merchandise is shipped the same day if received by 2:00 pm EST. Orders received after that, or on weekends or holidays, are shipped the next business day.
Do you ship to the US or to other International destinations?
Currently we are only shipping within Canada.
Returns
What if I want to return an item?
Should you find it necessary to return an item, please call us first. All returns should be properly packaged to avoid damage and should include all original boxes and paperwork to receive a refund, replacement or credit. Shipping fees are not refundable, unless, of course, you are returning defective merchandise or merchandise we sent in error.
What do I do if a product breaks or doesn't preform as promised?
Keep all warranties and owner's manuals you receive with your merchandise. In the event an item becomes defective or just doesn't live up to your expectations, please refer to the warranty information you received for proper handling procedures.