Have your say.
This page is for comments we have received from customers. If you would like to have your say, please e-mail us.

Here is a small sampling of some of the Feedback we're received...


This is got to be the best customer service I have ever encountered. I was sure that I would be without this part for a week. But you came up with a way to get me this part sooner... Good Job and thank you. It is always a pleasure to do business with MOPS. Regards,
Michael F.

I placed my first order with MOPS and it won’t be my last! The purchase process, follow-up emails and overall experience were great - all other online retailers should take notes. Dan was super friendly to speak with and I couldn’t be happier. Thank you MOPS, I’ll be back.
Tyson

Hey guys, I made a mistake on my order of pellet food the other day and didn't realize it until my order arrived. So I went online and reordered the correct pellets and put a comment in that I had made a mistake on my previous order. The next day I get an email from you saying "just ship them back" and a return number. Today I get my correct order and you didn't charge me shipping even though it was my mistake! That's what I call a pleasant surprise and great customer service! Needless to say I'm impressed. MOPS is my first stop when shopping for aquarium supplies and even after shopping around I come back and make my orders from MOPS. Thank you very much.
Jeff

Thanks for your help with the Quick-Cure order, it was great & quick service. Good to have you guys in the industry.
Hubert

Thanks – quite amazing – I got the delivery at 9am the day after I ordered at 2 pm--- even before I read your email notification of shipment. Thanks again for another instance of outstanding service.
Colin

Hi...great services...received the filter on Friday...now the task in hand to get this tank up and running....I do like buying from you guys.. prices good.. shipping prices good ... quick turn around in orders... keep up the good work. Thanks again.
Mike

Hi Im thrilled to say I received my order yesterday. Like always thanks for the great service.
Helene

I've been really pleased with my experiences dealing with MOPS. Keep up the great service and excellent prices! Since I discovered MOPS.ca the only thing I have bought from a pet store has been live fish. Thanks again,
Matt

The second VHO bulb made it here in one peice. Thanks for the great customer service starting from calling here to making sure that I wanted two different bulb sizes, to replacing the first broken bulb. This is the reason Why I continue to use you guys. Nothing but true service. Thanks again guys, you rock!!
Cory

Wow that was fast. I got my order in today. I'm glad I found this site. I will order again for sure. Finally an online shop that doesn't over charge for shipping. Plus you're in Canada so no customs fees!!! Thank you
Alex

Thanks guys got the order in record time, all intact very well packaged. Great service as usual catch you on the next order.
Regards Ken

Hi guys, I want to thank you once again for the fantastic service. I placed the order on Monday. You shipped it on Wednesday. I had the order by Thursday (yesterday) at noon. The stuff arrived as ordered, and well packed. I wish I needed more stuff. Again many thanks, and please pardon any typos.
Benjamin

Just wanted to say how pleased I am with your prices and service. The items I ordered arrived before the estimated delivery date and your prices were far and away the cheapest I have found. Thanks for the great service!
John

I’ve been tardy in letting you know how GREAT I think your products and service are. Your product selection has just the right amount of variety, you’ve always been excellent to talk to on the phone, your shipping is very quick and accurate and to top it all off: you leave me with more money to spend on livestock! It doesn’t get better than that. I don’t even think about going to other stores (except to buy DT’s coral food but if you had that, I’d buy it from you). I’m very happy to have discovered you! Your shipping charges are honest - not jacked-up amounts. I've mail-ordered a lot of stuff over the years, and have often decided not to place orders when I see exorbitant shipping fees. So I appreciate that too.
Cindy

Purchasing from MOPS online....Im rating you at 9. (No-one is perfect) :)

The key to the sexy sauce?!?
-Web site is not a mess
-Shipping fees/cost are normal
-Invoice sent very fast
-Then an email saying it's packed! "Tracking number will be sent"
-You actually sent the tracking #
-At my door 3 days later

The email sent each time was also very short, to the point, add free, and professional.

Please thank your staff for not being idiots and give yourself a pat on the back. A company that understands costumers and their needs.

Tyler

I just wanted to say thank you for my latest order. The package arrived yesterday, one day after you shipped it out. Once again your excellent products, customer service and communication impressed me greatly. I will definitely continue to be one of your regular online customers. Thanks again!
Jeff

Thanks to all of you. I am so pleased with your whole ordering process. I ordered my items on Monday afternoon, and they were in my hands today (Thursday morning). I really like the updates on the progress of the order during shipping too! Thanks again and keep up the great service.
Pauline

...and thanks for the great service over the last few years. I do look at the other online shops when I need fish supplies,but the bulk of my purchases come from MOPS. Great prices, great service.
James

Thank you for the very rapid and efficient service and the processing of the back order in a very professional manner. It was a pleasure to deal with a company that "gets it". I will certainly be ordering from you in the future and will recommend your service to others.
Colin

I just wanted to let you know that i've received my package. This product looks so great in my aquarium. I'm 100% satisfied with your service. The shipping was fast and the product is great. I'm glad to buy from you, you guys are very reliable. Thanks a lot and i'll soon buy more from you.
Jean

All of my online aquarium supplies are ordered from MOPS. Great prices and fastest shipping around. Thanks
Allan

I placed my order on Sunday and received it Tuesday at noon. Thanks for the great service.
Don

Thank you! My order was received this morning - less than 24 hours!! I saved approximately 25% off big box store prices....I’ll be back!!!
Geoff

I want to thank you for my order! I received everything in a timely manner and will continue ordering from your company on a regular basis. I also want to commend you on a great job with the business, 15 years is a great achievement.
Kris

I just wanted to say thank you so much for excellent service! I received my package today. I will definitely order all my pet supplies through you! Thanks so much!
Debbie

I just wanted to say thanks again for the professional, quality service I received. Even though one of my items was backordered, which you let me know within hours, I’ve received my package with everything else I ordered in less than 2 days! The packing and care you take in shipping these items is VERY good. I’m a customer for life. Thanks again.
Kat

I just wanted to pass on that I am very happy with the glass canopy that was shipped to me. It arrived very well packaged and bubble wrapped. No scratches or anything on it. Thank you very much. Always great service.
Tom M.

I was very pleased with the speed of my delivery and the perfect working condition of the four power compact light bulbs which I ordered. Your prices and service have moved MOPS to the top of my list for aquarium supplies.
Tony

I just wanted to let you know that I just ordered my first product from you guys. Not only was it unbelievably priced with reasonable shipping, etc., it was FAST. I looked all over the internet for a good deal and everytime I found one, the shipping would make it more expensive than buying locally. Not only did this place save me money, it saved me time as well!. I ordered it on Thursday just before 12 noon and it arrived at my house the following Monday just before 12 noon...UNBELIEVABLE! I will definitely be ordering with this company in the future. I’m still in awe. Thanks so much!!!
Kat

Thanks so much for the speedy delivery. The products look great. I will recommend you to others who have ponds.
Liz

Got my stuff in the mail today! Fast and very reasonable shipping and killer prices on the products. I'm very impressed and will definitely use you guys again in the future. Thanks.
Evan

I received my order and I want to let you know that I was VERY pleased with your service. Thank you.
Barry

I placed my first order (and it won’t be the last) with you on Monday this week and it was on my desk Wednesday afternoon. Great service!! Thanks so much.
Ken

I want to take a moment to say thank you and appreciate your professionalism and a job well done. Thanks. I value working with you guys.
Julio

I am a repeat customer. I placed 2 orders: a large one on Tuesday that arrived Thursday and a small one on Wednesday that arrived Friday. Both packages were well packed with styrofoam peanuts and fully sealed. The large one was delivered to my neighbor across the street who was kind enough to return it to me in person. The small one fit the parcel locker of the mailbox where everyone gets and drops their mail. When I run out of aquarium supplies, I know where to shop. Keep it up, MOPS.
Joe

Received my order in perfect condition today. It was well packed and exactly as ordered. Thanks for the fast service, great prices and reasonable shipping charges! I'm looking forward to buying from you again.
Maurice

Thank you for processing my order so promptly. It arrived this morning and looks great. With such great prices and prompt service, I will be ordering again.
Janice

I'm really impressed with your company. I have ordered a few parts from you and am very pleased with how it has worked out. You have a good selection of hard to get repair parts, both for my skimmer and lighting plus you're very helpful.
Brent

I wish there was a place for the best On-Line shop, because I would most definitely vote for MOPS! I placed my order on the internet Tuesday about noon and it arrived here in Niagara Falls before 8 am Wednesday morning via Canada Post Expedited mail. This is unbelievably good service. Dan, tell the truth..you are not really using Canada Post, you are secretly driving all over the country and dropping things off at people's front doors, aren't ya? Kinda like the Santa Claus of the aquarium world...lol. Keep up the great work..you have a customer for life here!
Bonnie

Thank you very much for the excellent customer service (hard to find and really makes a difference). It was a real pleasure doing business with you and we will be doing more in the future. Your shipping rates are great as well.
Jeff

I received all my items this morning and everything is fine. I just sent you this e-mail to thank you for the great service and fast handling. I will have another order in the next 2-3 months.
Stef

Thank you very much for your fast service. It's really appreciated! Also, I would like to thank you for the fast shipping of orders, your low prices, your good products and everything else. You are the best!!!
Renaud

Wow, amazing. You guys delivered within a day! I thought it would be weeks. Thank you!
Adrian

Wow! I am impressed. Generally places that sell at bargain prices are not so quick with delivery. This is definitely not the case with MOPS. I ordered this yesterday in the afternoon and to top it off, it just got here the very next day! Simply amazing. Great prices, great before sale service and prompt shipping. Keep it up. It really has been a pleasure ordering from MOPS. I think my local Hagen-owned pet shop will get a whole lot less of my money since I will order pretty much everything I need from you guys. I am one happy camper right now.
Jean-Alexandre

Just writing to let you know I just received my order and I couldn't believe how well things were packed. There were absolutely zero problems. I love my new t5 lights and will definitely order again. Shipping was so fast. Well done! I am sure you will see a few more orders from Sault Ste. Marie.
Jimmy

Thanks a lot for the speedy turn around. MOPS rocks!
Igal

I ordered a Turbo-Twist 3x on Monday evening and got it today (Wednesday) at 5pm. I really needed this because my emperor angel got ich from some new live rock. He is a very strong fish and will probably survive the initial infection but being constantly re-infected would have probably killed him. It really means alot to me that you guys shipped this so fast and it was very well packed. This fish is my baby and friend. He means the world to me. Thank you again. I forget who called me to confirm the shipping price but I like the little joke about it costing $5,000. Sorry I did not get it at first, I work nights and was sleeping so I was on slow mode :) Big hugs and continue the great work.
Stephany

Dear Dan & Glenn: I just received my T-5 Aqualight and words cant express how much of a great difference these lights make. It's amazing, great price and very very great service and I'm sure my plants would thank you if they could. Thanks guys, keep it up.
Thomas

I like your service. The best online service to date and I work with many.
Michael

Fast shipping as usual! I received my order in pristine condition. Thanks!
Thopik

Rob: I just wanted to thank you for your great service! I received the majority of my order within a few days of ordering online and today I received the back-ordered item as promised. I'll definitely order again in the future and will recommend MOPS to others! Your service (and prices) are amazing, thanks!
Jan

I have to say I'm extremely impressed by your company. Prices are great, delivery was quick and I live in BC. I wish I had found out about you guys sooner. I will definitely be sending more business your way. Thanks again.
Marg

I'm just writting to tell you how awesome your company is. I'm extremely happy with all your products, service and prices. You have a customer for life. I've been telling other people about your website as well. Thanks again.
Jason

I ordered some product from you for the first time, I will be back! My stuff arrived the next day, packed beautifully. Most of the order was meds that I needed quick for sick fish and could not find them anywhere else. I'd call next day delivery pretty quick. Thanks again for the fast, professional service. I will be looking to MOPS for anything else I need.
Glen

Thank you very much for your excellent service. I found your website while looking for Diatom filters, and I'm happy to have found MOPS for other aquarium supplies. I will definitely be shopping here again and recommending you to other enthusiasts. Your web pages are designed for easy navigation; and I found your articles most informative for a novice. It truly is a great reference library of interesting information.
Natalie

Just wanted to drop you a note to say thanks for the superb service. This is my second big order, and the shipping both times has been super fast, well packed, no back-orders, just excellent. Keep up the good work.
James

As always, I was really impressed with your service. I placed my order on Sunday and received it on Wednesday (and Tuesday was Canada day). Thank you for the great service and prices.
Helene

Thank you for the great service! I know we as employee's seldom get the credit for "over and above" service we sometimes have to do! Sometimes it's nice to be acknowledged. So there you go!
Dave

I would like to thank you for the extremely fast delivery of the products I ordered. I was extremely surprised at the delivery speed and will be quite happy to refer you to family and friends. You can also expect future purchases from me. Thanks again.
Shawn

Hi Dan, Glenn, & Rob:
I've been dealing with MOPS for about 2 years now and find your service to be exemplary. To anyone reading this who is a bit nervous about online purchasing, have no fear of MOPS! Their service is second to none and their prices are fair and right. On the one occasion that Canada Post dropped my package out of a 3 storey building and ran over it in a mud puddle, MOPS replaced the damaged goods, no questions asked. MOPS makes online shopping a true pleasure and other online merchants should take a page out of their book! Thanks again guys for your wonderful service. I'm also sending a copy of this letter to the Vancouer BBB.

Ken

Wow, what a turnaround time! I ordered and it came the next day. Well done, great service and I will use you again going forward.
Shaun

Package arrived on Tuesday. That was very quick. Thanks for the awesome service.
Ian

Thank you. It was nice doing business with you. The items I ordered arrived quickly and at a very good price. I will definitely be ordering all of my aquarium supplies from you and will recommend you to my friends.
Mike

Just a quick word of thanks. Twenty-four hours from order to receipt. How do you manage to get Canada Post to work so efficiently? - lol. I never thought that internet/mail-order would be quicker (and cheaper) than finding the time to run out to the store and by it myself. Thank you!
Scott

Thank you for your prompt service on getting an emergency order of meds out to me on short notice. Your great service is very much appreciated.
Darrell

I have to write you to thank you for your wonderful service. When ordering from the Internet, I am always skeptical about the products, service, delivery and support. I have to hand it to you, Dan, and Mail Order Pet Supplies Inc., I never had felt that I was not informed about anything. Delivery of the products were also impressive and fast. I like how the liquid products was bagged and the use of bio-friendly box as packaging material. I got everything as I ordered and no damages. The pricing is great and the products themselves work on their own merits. Oh btw, thank you for zero delivery charge*. That is a bonus, hope all your customers can see that (when comparing prices). Over all, I am now a faithful customer, and definitely will be re-ordering in the near future.
Robert
* Free shipping via Canada Post on orders over $200.00 before taxes.

You're still the best! My fishes got so used to eating your food {actually they love Pro-Gold} that they wouldn't eat anything else! Thanks guys for getting it to me so quickly! I can always depend on you!
Zsuzsanna

Hi, just want to say that I'm extremely pleased with my order. Prices are great, service is friendly and fast and items arrived in perfect condition. I will definitely order from MOPS again and recommend it to my friends as well!
Peggy

Thanks a lot! I am really satisfied about the excellent services. I received all items that I wanted in excellent conditions! I will use your services again.
Catherine - Quebec

Thanks very much, Dan, for your prompt action on the order I placed this morning. I just received the UPS Shipment Notice. Every order I've placed with you has received the same prompt and courteous action -- which is why I recommend your business to all my fish friends.
Liz

You guys have great and speedy service. I've always been impressed and I really should use you guys more often!
Brandon

We recently had a mix-up through your site. Of course, this was not due to anything on your end. I ordered a Tsunami Top-Off unit a week and a half ago (or so). The sale was finalized through PayPal but not through your site. I was extremely impressed with how quickly you dealt with the situation and notified me about it. After that we quickly cleared the situation. I notified you of the order that I was supposed to be getting late Sunday night, the order was shipped on Monday the 13th, and arrived midday today, on the 14th. I really appreciate the care you took with my order and the speed at which it arrived. Look forward to doing business with you again.
Josh

Thank you for your prompt service in having my order delivered so quickly. Don't see that type of service very often any more, so just wanted to acknowledge and thank you again.
Shelley

This was my first order through MOPS. Extremely quick and professional!! Items packed well and arrived in perfect condition! Nice clear invoice included in package. Online shopping made incredibly easy. I will definitely order future supplies through the MOPS website. Thanks for a smooth, professional transaction.
Dave

I just received my second order from you today. Four days from ordering to receiving, excellent! Your prices are the best I have found in Canada. Keep up the good work.
Brad

Just wanted to drop a quick note to thank you for your EXCELLENT service. A rare commodity these days!!
Henry

I am not usually one to write in about anything, but I have to say that your service is amazing. Great price, super fast shipping and friendly people.
Brian

Just a quick note to say that my order for 2 x 175W metal halide bulbs and 2 x 40W actinic bulbs arrived yesterday. Everything was very well packaged. I haven't installed the bulbs yet... hope they fire up ok. Thank you for the excellent service. I will definitely order from MOPS again!
Steve

My wife and I had come across your site while looking for a specific product during a web search. We had never heard of you before this, which made us a little skeptical. I have already placed two orders from you guys and have received both. I wish I would have known about you guys earlier as you are a fantastic company to deal with. Your prices and selection of products are excellent and shipping is always lightning fast and inexpensive. I will recommend you guys with high regards to everyone I know. Thanks for being a company who treats their customer as if they were the only customer. Looking forward to doing business with you guys over the years to come.
Joe & Michelle

I purchased a few small items for my aquarium filter and just wanted to say thanks for the great service. It arrived in under a week and was handled very courteously. I will definitely be using your services in the future.
Rob

Wow! I received my order and I am amazed with your service. Great selection, speed, and price (even including shipping cost) compared to all my local fish stores in London, Ont. Definitely will go back to MOPS for all my future shopping! Thank you for the great service!
Thopik

Dear Dan & all the folks at MOPS: I have been a customer for the past 8 months and have been most favorably impressed with your outstanding service, promptness, and product prices. On the occasion when my package hits a bumpy road and an item arrives damaged, you have replaced it with extreme courtesy, no questions asked. Kudos to you! I've dealt with other online aquarium supply houses in the past, but never had the satisfaction I've found with you. Keep up the good work. You folks are keepers and I'll have the pleasure in dealing with you far into the future.
Ken

Just wanted to thank you for another very positive shopping experience. My order was delivered in a week, which is awesome, it was well packed, and everything was accounted for. So nice to be able to order online with confidence. I must admit, I tried a couple months ago buying through a store in the US, as the prices were cheaper, but I will never go there again. I may have saved a bit of money, but the headache involved was not worth it. The order took a month to get here, it was not packed well, causing a bottle of prime to be destroyed, soaking the entire order in prime, then it was difficult to recoup my losses. Anyways, I'll be sticking with you guys. You're pros. Thanks so much.
Chris

Thank you for the notice. Your service and extremely fast shipping continues to amaze me. Thank you.
Scott

You are the BEST!!!!! I've been your client for about a year now and I must say that I am very impressed with the level of customer attention. I've spoken to both Dan and Glen on a number of occasions and they are always willing to help and answer questions. They're pro-active and are very pleasant to deal with. Now it's happened a couple of times (out of the many, many times that I've ordered) when they didn't have the product I purchased available but I love the fact that they are organized and on the ball about communicating this fact to me asap and letting me know when the product will be in. They follow through and sure enough, I get my product when they say it will be in. That is very much appreciated. It can't be easier or a more positive experience than that. Extremely fast processing and shipping too. I usually get my order the next business day if I order in the morning. The packing is always well done (my light fixtures got here in perfect shape!). Add this to their good prices and ease of shopping online and voila! Thank you for serving us so well MOPS! Please know that I recommend you to everyone I know who has an aquarium.
Dominique

Just wanted to let you know that your service is above the rest! Like always, I receive my fish food the next day {Pro-Gold}. The fishes absolutely love it! I've been buying the stuff for a year now and I swear that's why my goldfish are so darn big! You guys are awesome and you got me hooked!
Zsuzsanna

I am extremely impressed with the quickness of your delivery as well as the price of shipping. I had looked through your site a few times over the last couple of months and I always liked the prices but I figured the shipping would be really high like most mail order companies. I was pleasantly surprised when I went through the checkout. Also my items arrived safe and sound and one of my items was a glass canopy. I will definitely be ordering through your company again and I just want to say thanks!
Joe M.

You guys are great. Thanks for the best online service yet!
Lila

Thank you. Received it today, very well packaged. You made my first bulb and MOPS order a pleasure. I'll be back!
Nathan K.

The supplies ordered arrived today, which I didn't expect for another few days! Everything was accounted for and in good working order. I thought I should mention too, future aquarium/reptile supplies are going to be ordered through your company. Fast shipping, and the best prices I could find. Thanks again.
Lindsay

Although I seem to have gotten a bum filter at first, your help and support was fantastic. I look forward to doing more business with you in the future. It's encouraging to know that some places still care about their customers. Thank you.
Darren

I just wanted to write and say thanks so much for the great service and fast shipping. I'll definitely be shopping with MOPS in the future.
Amy S.

Just received my order - less than 48 hours after placing the order - WOW! You guys are fast. Many thanks. I'll be back.
Caryl M.

You are good. Very fast service. I will recommend you to everyone who needs fish supplies.
Duke N.

I would like to express my extreme satisfaction upon the arrival of my shipment today. I was totally impressed with the care given to my package (Invoice signed by Rob) as a filler was fabricated out of cardboard to prevent the box from collapsing and possibly damaging my product. I honestly don't think that better service than what I have seen from MOPS is possible.
Eric C.

As usual, wonderful products, great customer service and very fast delivery! MOPS is simply the very best online mail order company! Thank you!
Rose S.

As usual, impeccable MOPS service....replacement UV3 bulb arrived safely this morning. Best regards.
Mike Q.

Received the order to Manitoba in perfect condition. I would just like to say your service is excellent, second to none and with fast shipping. Thank you. I will purchase again.
Steve

I just wanted to say how much I appreciate the great service I get from MOPS! Everytime I place an order it's at my door within 2 business days and I live in New Brunswick, so I find that's awesome. I found my new pet supply store. I get everything I need for my fish right here! Thanks for everything.
Stephanie

In just over 24 hours you processed my order and had it at my door. What can I say, Job well done.
Tim

I got it today...that was fast. If I didn't know better, I would say you shipped it before I ordered it. BTW, you beat the price of my local pet store by about 200%....great deal. Thanks again.
Scott

Thanks alot! I must say, you've got my business for good. You're definitely the best and nicest person to deal with! Thanks again!
Matt

Wonderful to work with! I recieved the package much sooner than expected and overall I'm very impressed with MOPS.
Katie

I received my mail order yesterday. Everything was in perfect order. I want to thank you and Mail Order Pet Supplies for your professionalism and great service. You can count on me for future purchases.
Gilles

Got my order. I will be ordering from you in the future. Great service!!
Grant

Received package this AM. Thank you for your service, it was great. Will gladly look forward to ordering again from you. Thank you.
D`Arcy

I have already received the order today!! You guys are quite amazing with your fast & friendly service!!
Yvonne

I do a lot of my shopping online. Your service is one of the best I've encountered. The book arrived fast, wrapped properly and in great shape. Thank you!
Neta-li

Just wanted to shoot an email over and say how impressed I am. I ordered a Hatch N Feeder for brine shrimp only 36 hours ago and the delivery man just dropped it off at my house. I really appreciate the quick delivery. It's a little larger than I was expecting, but I'll just add more water to the tank. I'll definitely recommend your site to anyone I know and I'll be using you for purchases in the future. Thanks again.
Ian

Just want to let you know that I received the replacement today! Thank you so much for all your help, it's really appreciated. Your excellent service and prices are the main reasons that I bought from you time and again and will definitely continue to get my equipment from you in the future.
Ken

Talk about fast service. I placed the order on Tuesday. You shipped it on Wednesday. I got the notice from the post office on Friday. Picked it up on Monday. Thanks for the great service. This was the third order I placed with you and each time the service has been great.
Benjamin

Fantastic service! I received everything I ordered yesterday! Thanks a million for saving me a load of cash on the order! Now that I have found your web site, I will think twice about shopping at the chain store with the big cartoon shark!
Tyrone

Thanks for the great service and for finding parts for my filter system that were not even listed in your catalogue.
Rollie

Just received my first order in the mail and not only was every item as indicated (phone in purchase) but was very pleased to note a sale on items ordered (BONUS!) and prompt delivery. It was great talking to you Glenn!
Debbie

Thanks for your response, I did get my package yesterday and got everything set up. I must say I was really impressed with MOPS and I will definitely keep you in mind for future purchases! I saw your ad on ReefEscape.ca and decided to check you out. Your prices for the products I was looking for were cheaper than any other place that I had seen so far and your shipping policy was more than fair. I've started my own reef aquarium website recently and I will be adding a great review of your business. Thanks for the great service and I hope to deal with you again!
Kevin S.

Just to let you know I am so happy I found you. I live in a small town and can not get anything for my aquarium. I am impressed with your service. Thank you.
Doris B.

The product arrived. It's a pleasure to do business with a company so quick to respond and to keep its customers updated. I have ordered another part today. Looking forward to it.
Matt C.

WOW! 2 days and we got our products we purchased from your store. I know where I am shopping from now on. Thank you so much for the information. It has helped us out a lot and now we know what we need to do with our turtles. Thanks again and we are looking forward to doing more business with your store.
Norm

On Friday, I got the notice to pick up my parcel which I did on Saturday. Everything was in perfect order. Thanks for the excellent service. It is worth the shipping charges to get the order delivered to the post office right near my house and not have to go all over town looking for various items. It may be a while until I need more stuff, but when I do, you will get the order.
Benjamin T.

Thanks for the quick shipping. I haven't ordered anything from you in a while but every time that I do, it is always a great experience.
Chris S.

Got my package today (next day) -- what great service! Just had to say thanks again.
Christine M.

Thank you very much for the great quality of your service; prompt, fair priced and excellent quality, I will definitely do business with your company again!
Simon P.

Just a short note to let you know our order arrived quickly and in good shape. We are very pleased with the quality of the supplies and the fast, cheap shipping. Thank you.
Ray B.

Just wanted to mention that I find your service excellent. I am very pleased about my shopping experience at MOPS. Cannot say that for every place I have shopped online. I can recommend your site to fellow aquarists on the web without hesitation.
Benoit

You’re service is great. My order was shipped fast and well packaged. I will definitely come to you for future needs.
Matt

I just want to thank you for the great service. I had a problem with a heater and you not only stood behind the product, you sent me a replacement of better quality than the original order. Keep up the good work. Its nice to deal with a company such as yours.
Gary L.

I received the backordered book yesterday in perfect condition. You guys do a fantastic job! I can't believe backordered items can arrive at my door within a week of the original order. Most places take that long to ship stuff that's in stock... yours arrived in a couple days! You're the best! Thanks again.
Graham E.

I just wanted to thank you for my order. I ordered a Vortex XL on a Monday and received it on the next day. I have never ordered anything online before and will due so more often now. Thanks again.
Joe H.

Very fast reliable service, fast delivery, very good price compare to local store! Ordered on Monday afternoon, received on Wednesday! Even with the shipping, I'm saving money! Thanks a lot.
Olivier B.

Just a note to say how much I appreciate you having each manufacturer's website link at the end of your item descriptions. Your setup allows me to look at the manufacturer's site if I need more information. As well, I can then easily email the manufacturer with any questions I might have. Is it any wonder I like dealing with you guys? Thanks so much.
Mike P.

The package arrived the next day and I was very impressed with not only the prompt service but the how well the products were protected in the box. I have bought a lot of products on-line and I have to say your service and packaging are the best I've seen, not to mention the great prices! Thanks again.
Graham E.

I just got my package today and I was amazed at the speed in which I received it! I placed my order Sunday night and it arrived at my door on Tuesday, you guys are the best! I will definitely be doing business with you again! Keep up the good work and great customer service!
James G.

I can't thank you enough for the service you provide us in Canada. We don't have the same opportunities as they do in the US for buying things. If we do find one who will ship to us then we have to deal with customs! I just received my second order from you and I am just as impressed as I was with the first order. The shipping is fast and well packed! The prices very good! The selection is amazing plus the fact we can make requests! I have told many people about you and I will continue to do so! Thanks again for everything!
Paulette

I buy on impulse and RAVE on service and a happy post shopping experience. Lots of people talk .. many deliver .. few give that small gesture separating them from the crowd. You guys do that and simply make a buyer happy and glad to have made the choice to deal with you folks instead of the next click or next store over. Thanks again for the easy purchase and GREAT prices. Of course I have you bookmarked for the future and feel good about spreading the news of your prices and MOSTLY your great efforts in service.
Mark

Wow, I already received my Brine Shrimp Eggs.. how fast was that??? I am very pleased with it, thank you! You gave me good information on how to proceed, so everything went the way I wanted them to go.. as you said it would :) I am very glad I've done business with you! I won't hesitate to buy from you again. I already saw a few things on my next list. Anyways, thanks again for everything!
Nancy M.

Just wanted to let everyone know about the good service I got from Mail Order Pet Supplies. I was adding up my fish food costs and decided that I was paying too much for food just buying some when I needed it. I saw the ad for MOPS in the Aqua Babble and decided to give them a try, and I wasn't disappointed. I know that a lot of people are hesitant to buy stuff online. I got good service and would use them again. Now a days you see a lot of online forums full of people complaining and bashing others (some of it probably deserved). I thought it might be nice to share a good experience.
Pat K.

Just wanted to let you know, I received my order today and was so pleased!! You guys are quick!!! Also, thanks for the advice that you gave me over the phone, it was appreciated!!! I will definitely be back!!
Lynn C.

I just wanted to say thank you. I received my order this morning (before I was even out of bed!). I wish all companies were as efficient as yours!
Celene E.

Just wanted to send this email to let you know how IMPRESSED and SATISFIED I am with your company. Not only did you carry the products that I wanted and for a reasonable price but the shipping was incredibly fast. I have already placed another order via the internet. Looking forward to future business with you guys. Hopefully you continue to expand your product line. Thanks again.
Chris D.

Just wanted to let you know that the order did arrive promptly, as usual! Really wanted to let you know that you're all wonderful to do business with! You're the only company that carries all of the supplies that I need for our turtle, and you always ship them out promptly! Thanks so much, and you can be sure I'll be doing business with you again soon!
Margaret B.

I got my order today and everything was fine. I hadn't thought that online purchase could be so easy before. It is obvious that you know well what you do. Now I know where to order from now on when I need something for my tank. Thanks for the great service.
Kadir

Just had to drop you this note to let you know that when I arrived home from work today, my order, which you had just finalized "less" than 24 hours ago, was sitting on my kitchen table waiting for me. Thank you for such prompt and efficient service. I love the Pondmaster line of pumps and cannot get them locally, and last year, not knowing of your business, I had gotten replacements parts for my pumps all the way from B.C. Thank you for this order, you have certainly made a new customer here.
Patrick S.

I received my order today. Wow, that was quick! The prices were right and the service was great. You definitely live up to your reputation! Thanks!
Colin E.

I just wanted to compliment you on the way you run your company. I do a lot of business online and yours is without a doubt one of the most efficient and well run I've dealt with. Your service is always prompt, the prices are great and I like the e-mail updates as my order is processed. Keep up the great work.
Gary S.

Hi! I wanted to let you know that this was the first time I've ordered from you and although I haven't yet received the order (it's on it's way) I was extremely impressed with the respect shown and your overall attitude. I can't say that for other places I've called. Michael, you where very courteous and helpful and I appreciated that you looked into finding the answer to my questions. I'm sure this will not be my last order with you. I believe in business attitude is everything! Thank you!
Cindy-Marie S.

Just wanted to say i got my order from you this morning.. SO FAST ~ Thanks for the great service!! :)
Gloria M.

My stuff arrived yesterday. You rock when it comes to packing a box! I am REALLY happy to have found your mail order site. Everyone I know is now hearing (and always will hear) about MOPS from me. I live in an area that isn't well stocked in any aspect of retail so to know 'YOU' is a dream come true. My fish are probably saying 'glub glub' (thank you) as I type.
Suzie, British Columbia

I want you to know that I am very pleased with the quality of service you have provided. I sincerely appreciate your responsiveness and the way you conduct business. I have recommended your company to others because of my personal satisfaction with your service. I look forward to doing business with you for years to come, maybe I will finally meet you in person. Not to say that I do not enjoy speaking with over the phone, which I recall our last conversation was fairly lengthy and you ended up delivering a 4 feet Rainbow Lifegard Professional Cart personally! Thank you once again for your contribution to the "hobby".
Edward N.

I will be back. You saved me about 50 bucks on that order. I used to buy from the pet stores, but, not any more, LOL! You have a new regular customer!
Vicky B.

WOW!!!!! Lightning fast shipping!! I would highly recommend MOPS to any hobbyist in Canada. Dan is a great guy, super friendly and answered all of my questions and delivered my product as promised, on time and in great shape!! Thanks again and we will do business again in the near future!
Jeff S.

My parcel was received today. This is the first time I have dealt with MOPS. Your company was recommended to me by Harspen Marine. I would like to let you know that I am very impressed with the service, product and delivery. I will be doing more business with you in the future and intend on recommending your company to others.
Teri W., Sault Ste. Marie

Thanks for the great support from MOPS. I have been thrilled with how quickly my order was processed and the alternatives you gave me when the one item is back ordered.
Doug B., Toronto

My parcel from MOP's arrived yesterday. I'm happy to report that everything is great and I'm a smiling customer. Your website comes highly recommended by people at my fish forum, both for product availability and even more so for your great customer service. I'll be happy to recommend your site anytime to others who have trouble locating items locally.
Sue M.

Just a note to let you all know that I have been dealing with Dan for I guess since the store opened. The prices are great, the service even better and dealing with them is a pleasure. I have never had a bad experience with anything and that is going some considering the amount of orders that I have placed. I am disabled and live in Hamilton and having the items delivered is priceless. Keep up the good work you have a steady customer here!
George G.

I received the skimmer and pump today. Looks great but still waiting on my tank so I can put it to use. I'm very happy with the speed, price and courtesy. I'm sure I'll be ordering again from you in the future.
Stephen W.

I own a 110 gal marine reef for two years now. I found out that prices are very cheap compared to the local pet shops. Do not hesitate to compare. Every time that I place an order, I get a very friendly service. If the salesman does not have the answer on the phone, he will get someone else to give you an answer. They do not guess the answer and they do not tell you what you want to hear in order to make a sale. All products that I've been ordering in the past two years were well packed and I got what I've paid for. All I have to do after the phone call is to wait 7 days and the item is at my door. Try it once and you will stick with MOPS.
Alain R., Quebec City

Just a reply to let you know that I received my parcel yesterday. I am very pleased with the order and I will make sure to tell my friends what a wonderful experience it is to purchase from your site. Thank you very much!
Sari P., Ontario

Just a quick email to let you know how pleased I was with your quick and courteous service. Not only did the parcel arrive as ordered, it arrived quickly. I've been complaining to the local pet store for the past 2 months about them not stocking these filters enough. They kept telling me that they had placed an order and it should be in within a week and so on and so on. I turned to the internet not knowing if I would find a site to order them from but after stumbling upon your site, I couldn't be happier. Thanks to you and your staff for such great service and I look forward to dealing with you in the near future. Keep up the good work!!!
Ryan L., Nova Scotia

Just received my Filstar today. Considering that I live in a remote area, called on a weekend, a holiday on Monday, I never expected to receive the package until after the weekend. Since my other filter "died" on me, the speed with which I received the package is greatly appreciated. Thanx again for your great service and quality approach to business. Keep up the good work.
Allan F.

I would like to compliment you on your excellent service. Not only did I receive everything that I needed at an excellent price, but it was by far, the best service I have ever had. I ordered on a Sunday, and by Wednesday, it was delivered to my door. Two thumbs up to an excellent online presence. I would definitely recommend you to anyone! Thank you once again. I'll definitely be ordering from you from now on.
Vince B.

Thank you for the fast delivery of my order. I am really pleased with it all and it arrived in great shape. Really impressed with your online store. Will be using your service again.
Gail N.

Thank you for responding so quickly and giving me answers. Most companies these days don't really care about customers - all they want is our money. Since you have been so nice and helpful I believe your company just got a customer for life. It is nice in this day and times to find companies that care.
Cyndi Y.

I made my first purchase on the internet and MOPS was the online store I bought from. I have to say being a Sales Representative in the Pet Industry, I found that your service is a 10. Confirmation of my order was done immediately and a follow up the day after shipping as stated in your email was done also. My order arrived in perfect condition, all the items I ordered came in and there were no B/O`s.. the order was well packed. Your prices are GREAT and take it from me I visit allot of pet stores. Once again Thank You for making my first purchase online very easy and reassuring. I will be looking forward to order from you in the future.
Robin L.

I was very pleased with your service and will not hesitate to buy online from you again when I need to
Diane, Québec

Just a quick note to let you know that I received my order today in good condition. I'd like to compliment you on your great prices and speedy delivery. I'll definitely be ordering from you again.
Tracey

Just letting you know that my order arrived, and all article were in perfect condition. Thank you for you great service and speedy delivery. I will most definitely become a repeat customer, and recommend you to others.
Elliot

I received my order today and I want to thank you for the fast service. Usually, time doesn't really matter for my orders but I needed the impeller for the Magnum badly. Your personal fast service, selection, and good prices will keep me as a customer.
Al M., North Bay, Ontario

I placed my very first order with you on the weekend. It was here on Tuesday. I am extremely impressed and will recommend you to my friends. Keep up the good work. Its a great way to get life long customers. Thanks again.
Tim S.

I want to thank you for not allowing me to purchase a Rio pump as you told me you were having problems with them. For your information there is also an article in the November 2001 issue of Marine Fish Monthly warning people about the same problem. Once again, THANKS.
Gary L.

I just want you to tell you that I'm very satisfied with my order. The shipment was made the same day I received exactly what I wanted. Great service, thanks!
Pascal

My order arrived this morning ... that was fast! Everything was perfect! I am very pleased with the care taken in packing and the promptness in filling orders. The book I ordered is beautiful, and my fish I'm sure will no doubt appreciate the sample flake food! I very much look forward to making future purchases from Mail Order Pet Supplies Inc.
Jeff D.

Just wanted you to know that I received my order today and I'd like to say thanks for the quick service! This is how online shopping should be!
Steve K.

You sure do go that extra mile for your customers. It is much appreciated.
Margaret

Your service is impeccable. I will never stress enough how service is essential and yours is superb. Thank you.
Simone P.

I just thought I'd say thanks for the great advice and service!
Peter C.

Yes I received the order this morning, everything was in good condition. Thanks and it has been a pleasure dealing with your company. My husband was very impressed at the speediness of the orders arrival. Thanks Again.
Della

My package arrived today, safe and sound. If it were any quicker it would have gotten here before I ordered it. Thanks again for the outstanding service.
Derek M.

I got the order yesterday. Very impressive and everything was perfect. Thanks, and I'll be looking to your company for my aquarium needs from now on.
Fraser S.

I just wanted to drop you a quick line to say thank you. The filter I ordered arrived here today, ahead of schedule and without any problems. Despite being several thousand miles away, I felt like I was given genuine personal service. That's pretty hard to find these days. An excellent job! Well done.
Russell N.

Thank you for your great service on my last order. The packaging was superb as was the delivery time! I had forgotten one item and called in again. The fellow on the phone sent it out right away and I again received it in one day. I am very impressed! Thanks a bunch!
Dawn G.

This is what I like about dealing with ya'll! You take care of business and let me know what's going on. I have always received good service from ya'll. I operate my own company and I try to offer service and information to my customers also. I really appreciate the good service I always get from your company. Thanks again.
Roger M.

I received the package yesterday and wanted to commend your company on a job well done. I have used several mail order companies due to my lack of transportation and this is by far the best service I have received to date. Keep up the good work and thanks again.
Mike

Thought you might like to know I received a package today. It arrived on the day promised. The package was well wrapped with consideration for the contents. A good product without requiring body parts as payment. I hope to get into a routine even with the smallest supplies. I will eventually use you for all my purchases. Thanks again. A happy customer.
Doug L., Ontario

I'd just like to say that I'm *very* pleased with this first dealing. I contacted about 6 mail order companies on the net, and yours was by far the most friendly and effective contact. You can expect me to become a regular customer of yours, I got your catalog and in the next few days I'll be placing another order.
Marcos A., Brazil..

Received my order on last Friday. My order arrived in excellent condition and was complete. Thank you very much. Will definitely order from MOPS again. My only complaint is the catalogue is not big enough (grin).
Bryan L., British Columbia.

I just wanted to say thank you and give you guys 2 thumbs up for I'm content with my order picked up and opened this evening. Your service is fast and accurate. I wouldn't hesitate to recommend MOPS to anyone in Canada. Dan's handwritten signature is a plus. :) It shows that he cares.
Joe C., Ontario

MOPS is awesome and it is the best way to get my supplies at discount prices and delivered to my door within a week. Keep up the good work!
Carlin S., Alberta

It's a pleasure dealing with you. Your company is very reliable and always on time having your products delivered.
Addy B., Ontario

To all Mail Order Pet Supplies staff; great prices, excellent service day or night, friendly, knowledgeable staff. Thank-you so very much!!
Mark C., New Brunswick

I am a convert. I am very pleased to say that I received my order in a very timely fashion and am pleased with the whole process. Looking forward to doing more business with you in the near future. Thanks again.
Darren

My ESV products have been received. Thank you for the prompt action. I understand that ESV is very busy, and I appreciate the immediate response and updates while I was waiting for them. I have tried Seachem's reefbuilder and reefcomplete while waiting for them, and the results were quite positive. Thanks again for the excellent service.
Rob F.

Got the package. Great Price, Great Service. Very Professional. Thanks.
Michael

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