The Whisper EX is ready to go right out of the box. Simply adjust the extension tube, place the filter in your aquarium and plug it in. The submerged motor begins filtering water immediately -- no priming required. Keep your hands and floors dry with the cartridge carrier. Its round design minimizes dripping and makes cartridge changes cleaner and easier. Choose the Tetra Whisper EX Power Filter that fits the size of your tank, from 10 gallons to 70 gallons.
This Tetra Whisper EX 20 filter works for tanks up to 20 gallons (110 GPH) and uses medium Tetra Whisper EX Carbon Filter Cartridge refills.
WHISPER QUIET: The Tetra Whisper EX Power Filter provides silent, multi-stage filtration for clear, clean water.
FAST SETUP: Sets up easily right out of the box ? no priming required.
CONTINUOUS FLOW: Moves water continuously to prevent debris buildup.
NO-MESS FILTER CARTRIDGE CHANGES: Design minimizes dripping to make cartridge changes easy.
SIZE: This filter fits 10 to 20 gallon aquariums.
Shipping
How is my order shipped and what does it cost?
Orders are shipped either by Courier [currently FedEX Ground] or Postal Service --- the choice is yours!
For delivery by Courier, you pay the actual charges based on a 1 kG package [2.2 lbs] shipped via ground service, plus a nominal $1.00 service charge to cover the cost of insurance and packing materials. We pay any additional charges.
For Postal Service (your best value), shipping on orders under $100.00 is $13.95 to most locations in Canada, exceptions noted below. For orders between $100.00 and $150.00 the rate is $9.95, for orders between $150.00 and $200.00 the rate is just $4.95 and for orders over $200.00 shipping is FREE. The more you order the more you save! The delivery standard for this service is between 1 to 7 business days between all major centers.
NOTE: Additional Shipping Charges apply to orders shipped to the NWT, YK, NU and some rural or remote locations in Canada as well as on over sized or heavy items indicated by the - Additional Shipping symbol.
The flat rate shipping cost used as well as our contribution towards that cost, is usually sufficient to cover the cost of shipping however if you are located in a remote or air stage area, additional shippings charges may apply. In those circumstances we'll contact you regarding any addtional cost so you can decide whether to proceed with your order or not. Otherwise we'll just get the order in its way to you.
When will my order be shipped?
On weekdays, in-stock merchandise is shipped the same day if received by 2:00 pm EST. Orders received after that, or on weekends or holidays, are shipped the next business day.
Do you ship to the US or to other International destinations?
Currently we are only shipping within Canada.
Returns
What if I want to return an item?
Should you find it necessary to return an item, please call us first. All returns should be properly packaged to avoid damage and should include all original boxes and paperwork to receive a refund, replacement or credit. Shipping fees are not refundable, unless, of course, you are returning defective merchandise or merchandise we sent in error.
What do I do if a product breaks or doesn't preform as promised?
Keep all warranties and owner's manuals you receive with your merchandise. In the event an item becomes defective or just doesn't live up to your expectations, please refer to the warranty information you received for proper handling procedures.