How to make a connection:
* Cut tube square
It is essential that the outside diameter be free of score marks and that burrs and sharp edges be removed before inserting into fitting. For soft or thin walled plastic tubing we recommend the use of a tube insert.
* Insert tube
Fitting grips before it seals. Ensure tube is pushed in to the tube stop.
* Push up to tube stop
Push the tube into the fitting, to the tube stop. The collet (gripper) has stainless steel teeth which hold the tube firmly in position while the "O" ring provides a permanent leak proof seal.
* Pull to check secure
Pull on the tube to check it is secure. It is good practice to test the system prior to leaving site and/or before use.
Push in Collet and remove tube
To disconnect, ensure the system is depressurized before removing fitting. Push in Collete squarely against face of fitting. With the Collete held in this position, the tube can be removed. The fitting can then be re-used.
How is my order shipped and what does it cost?
Orders are shipped either by Courier [currently FedEX Ground] or Postal Service --- the choice is yours!
For delivery by Courier, you pay the actual charges based on a 1 kG package [2.2 lbs] shipped via ground service, plus a nominal $1.00 service charge to cover the cost of insurance and packing materials. We pay any additional charges.
For Postal Service (your best value), shipping on orders under $50.00 is $11.95 to most locations in Canada, with the Exceptions noted below. For orders between $50.00 and $100.00 the rate is $7.95, for orders between $100.00 and $200.00 the rate is just $4.95 and for orders over $200.00 shipping is FREE. The more you order the more you save! The delivery standard for this service is between 1 to 7 business days between all major centers.
NOTE: Additional Shipping Charges apply to orders being shipped to the NWT, YK, NU and some rural or remote locations in Canada as well as on over sized or heavy items indicated by the or - Additional Shipping Item symbols.
When will my order be shipped?
On weekdays, in-stock merchandise is shipped the same day if received by 2:00 pm EST. Orders received after that, or on weekends or holidays, are shipped the next business day.
Do you ship to the US or to other International destinations?
Currently we are only shipping within Canada.
What if I want to return an item?
Should you find it necessary to return an item, please call us first. All returns should be properly packaged to avoid damage and should include all original boxes and paperwork to receive a refund, replacement or credit. Shipping fees are not refundable, unless, of course, you are returning defective merchandise or merchandise we sent in error.
What do I do if a product breaks or doesn't preform as promised?
Keep all warranties and owner's manuals you receive with your merchandise. In the event an item becomes defective or just doesn't live up to your expectations, please refer to the warranty information you received for proper handling procedures.