Instructions for use:
Dissolve the salt in previously prepared de-minerialised water. Water temperature should be about 24°C (75°F). For salinity of 33 ppt dissolve about 390 g (13.75 oz)/10 l (2.7 US gal) of water. Stir the solution vigorously for about 15 min. When the salt is fully dissolved and the solution clear the saline water is ready to use. Keep the salt in a dry and dark place. Once dissolved, use the salt within 5 days. Keep out of reach of children. Product for aquarium use only. Not suitable for human consumption. Safety data sheet available on request.
Aquaforest products are manufactured in the EU under strict laboratory supervision to meet the highest quality standards. Each product is prepared from carefully selected raw components in quantities proven to yield consistent composition.
How is our Marine Salt product range tested?
We mix our Marine Salt in 1 metric tonne (2204lb) batches, and 3 separate samples per batch are collected during the production stage for testing. Each of these samples are dissolved in 15 litres (4US gal) of RO water. Our experienced team of professionals perform ICP-OES analysis to verify that the chemical composition is within consistent range, and to rule out the presence of unwanted contaminants at the same time. Note: Even though our salt is thoroughly mixed, not every bucket/box will be identical. The parameters can vary slightly between containers and around a 2-3% variation is acceptable. This fluctuation is a result of both physical properties of the mix and the limitations of the processing techniques available. These variations are still smaller than the typical margin for error for popular hobbyist test kits.
Note: Macro and micro elements in the water have different levels depending on the salinity.
Shipping
How is my order shipped and what does it cost?
Orders are shipped either by Courier [currently FedEX Ground] or Postal Service --- the choice is yours!
For delivery by Courier, you pay the actual charges based on a 1 kG package [2.2 lbs] shipped via ground service, plus a nominal $1.00 service charge to cover the cost of insurance and packing materials. We pay any additional charges.
For Postal Service (your best value), shipping on orders under $100.00 is $13.95 to most locations in Canada, exceptions noted below. For orders between $100.00 and $150.00 the rate is $9.95, for orders between $150.00 and $200.00 the rate is just $4.95 and for orders over $200.00 shipping is FREE. The more you order the more you save! The delivery standard for this service is between 1 to 7 business days between all major centers.
NOTE: Additional Shipping Charges apply to orders shipped to the NWT, YK, NU and some rural or remote locations in Canada as well as on over sized or heavy items indicated by the - Additional Shipping symbol.
The flat rate shipping cost used as well as our contribution towards that cost, is usually sufficient to cover the cost of shipping however if you are located in a remote or air stage area, additional shippings charges may apply. In those circumstances we'll contact you regarding any addtional cost so you can decide whether to proceed with your order or not. Otherwise we'll just get the order in its way to you.
When will my order be shipped?
On weekdays, in-stock merchandise is shipped the same day if received by 2:00 pm EST. Orders received after that, or on weekends or holidays, are shipped the next business day.
Do you ship to the US or to other International destinations?
Currently we are only shipping within Canada.
Returns
What if I want to return an item?
Should you find it necessary to return an item, please call us first. All returns should be properly packaged to avoid damage and should include all original boxes and paperwork to receive a refund, replacement or credit. Shipping fees are not refundable, unless, of course, you are returning defective merchandise or merchandise we sent in error.
What do I do if a product breaks or doesn't preform as promised?
Keep all warranties and owner's manuals you receive with your merchandise. In the event an item becomes defective or just doesn't live up to your expectations, please refer to the warranty information you received for proper handling procedures.